Enterprise Technical Support (Freshers)
- Job Location : Chennai
- Role : Enterprise Technical Support should have Good communication skills
- Batch : 2020 Pass out
- Degree : Bachelor of Engineering (EEE, ECE, IT)
- Marks : Should have scored 70% in previous semesters
- Shift : Should be flexible to work in Night shifts
Technical skills:
Networking : Routing, switching, DNS, DHCP
Job Description:
- Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
- Troubleshoot Product, Codes and Configuration issues
- Ensure consistent customer satisfaction
- Document all communication with customers in the CRM
- Interface with international customers
- Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC
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