DXC Technology Off- Campus 2020

 

Job Post: 

Associate Professional Technical Support (51007183)

Location : 

Bangalore, KA IN

 

Job Description:

Troubleshooting Hardware/Networking/OS related queries for our global customers over phone. Previous experience in handling International clients over Email and Chat platform will be preferred. Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA. Providing L1/1.5 assistance to the client users over Email & Chat. Validating the closure

Desirables:

Person is required to provide 24X7 support on Service Desk responsibilities Resource is required to have good communication skills – both verbal and written

Any Graduate with min 60%

 

Essential Job Functions:

• Provides information on problems concerning system function(s) which have been escalated through a problem ticket process. Provides diagnostic information and determines alternatives.
• Coordinates, conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems.
• Provides expert technical advise and input in developing and creating new service offerings or technologies, such as, working with desktop engineering teams on the development of the standard operating environment (SOE) for the account(s) and other related activities to ensure that client needs are met in a cost effective and timely manner.
• Provides guidance and training to client population on system and products to eliminate recurring errors and where appropriate, provides recommendations for improvements.
• Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
• Provides data for daily metric reporting. Provides systems software and hardware documentation and assesses system information where appropriate. Recommends and implements enhancements in order to ensure efficiencies.
• Provides technical services in support of project work; works as part of the project team on technical activities, such as enhancing or designing solutions for customers, creating new scripts and diagnostic tools to resolve problems and conducting transition or transformation activities for new accounts.

Basic Qualifications:

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science or related field preferred

Other Qualifications:

• Strong analytical and problem solving skills

Work Environment:

• Office environment
• May require shift work

Note: Apply before link expires